Frequently Asked Questions
Everything you need to know about your Olivia & Grace shopping experience.
What is your standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international shipping may take 7-14 business days.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our online returns portal to generate a prepaid shipping label and initiate your refund or exchange.
Which payment methods do you accept?
Olivia & Grace accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay and Klarna.
How can I ensure I select the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored pieces or checking the 'Fit Notes' section for specific garment stretch.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.
Are your materials sustainably sourced?
We are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we partner exclusively with factories that pass rigorous fair-labor audits.